Lucky Hands Sweeps Rules
IMPORTANT NOTICE: These Sweeps Rules have been updated as of 07/01/2026 and shall supersede and replace all prior Sweeps Rules.
NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOUR CHANCES OF WINNING.
The sole sponsor/promoter of the Sweepstakes (defined below) is Lucky Hands LLC (“Lucky Hands” or “Sponsor” or “Promoter”).
PARTICIPANTS IN THE SWEEPSTAKES (DEFINED BELOW) MUST REGISTER AND MAINTAIN AN ACCOUNT WITH SPONSOR AND ACCEPT THE TERMS & CONDITIONS (“TERMS”), WHICH IN TURN INCORPORATE AND APPLY TO THESE OFFICIAL RULES. THESE OFFICIAL RULES GOVERN AND CONTROL THE SWEEPSTAKES OFFERED BY SPONSOR AND ARE CONSIDERED TO BE PART OF THE TERMS. PLEASE NOTE THAT THESE RULES INCORPORATE SECTION 16 OF THE TERMS, WHICH INCLUDE MANDATORY BINDING ARBITRATION AND CLASS ACTION WAIVER PROVISIONS. ANY CAPITALIZED TERMS NOT EXPRESSLY DEFINED IN THESE OFFICIAL RULES HAVE THE MEANING SET FORTH IN THE TERMS.
1. Sponsor/Promoter
Lucky Hands LLC, 8 The Green, Suite B, Dover, DE 19901, is the Sponsor/Promoter of the Sweepstakes.
Apple and Google are not sponsors of, responsible for conducting, or involved with the Sweepstakes in any manner.
2. Eligibility
The Sponsor Sweepstakes (the “Sweepstakes”) is open only to legal residents of the United States (excluding California, Connecticut, Delaware, Idaho, Indiana, Louisiana, Maine, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, Washington and where otherwise prohibited) who are eighteen (18) years of age or older at the time of entry. Void where prohibited by law.
The following individuals are not eligible to enter or win a prize: officers, directors, employees, agents and representatives, of the Sponsor, its parents, subsidiaries, affiliated companies, or of any other parties involved in the operation of the Sweepstakes (Sponsor, collectively with the foregoing, the “Sweepstakes Parties”) and each of the immediate family members of such excluded individuals (i.e., spouses, parents, children, siblings and the “steps” of each) and all persons living in the same household of each.
By participating in this Sweepstakes, entrants (“Entrants” or “Participants”) agree to be bound by these official rules (“Official Rules”) and by the decisions of the Sponsor, which shall be final in all matters relating to the Sweepstakes. Winning a prize is contingent upon fulfilling all requirements set out in these Official Rules. If a Participant is, in the Sponsor/Promoter's best judgment, determined to have participated in unethical behavior, the Sponsor/Promoter reserves the right to limit or exclude the Participant from the Sweepstakes.
The Sweepstakes is subject to all applicable federal, state, provincial, territorial and local laws and regulations. It is the sole responsibility of a Participant to determine whether the Sweepstakes is legal and compliant with all regulations in the jurisdiction in which the Participant resides.
3. Overview
Sponsor gives away sweepstakes entries referred to as “Sweeps Coins” as set out in these Official Rules. Sweeps Coins can only be used to play sweepstakes games for a chance to accumulate eligible Sweeps Coins that can be redeemed for cash and prizes (“Prize”) subject to the terms of these Official Rules. Sweeps Coins cannot be purchased under any circumstances.
4. Sweepstakes Entry Period
The Sweepstakes as set forth in these Rules begins at 12:00:00 a.m. EST and ends at 11:59:59 p.m. EST daily. Sponsor’s computer is the official time keeping device for the Sweepstakes.
5. Odds of Winning
Odds of winning virtual coins will vary for each Game and will be published by the Sponsor and visible to all Participants on the Platform.
Sponsor reserves the right to change the Prize win rates and payout odds of any of the games at any time. A participant can obtain the actual and any amended details of any game at the point of entering an amount to play in the game. It is a participant’s responsibility to check the Prize available on each occasion before they participate.
6. How to Collect Sweeps Coins
To participate, you must have an active account with Lucky Hands (“User Account”). If you do not have a User Account, you can create one free of charge at https://luckyhands.com/ (the “Site”). To enter the Sweepstakes, a Participant must access the Site and sign into their User Account.
Once a Participant has accessed the Site, there are several potential ways for an eligible Participant to collect Sweeps Coins:
7. Using Sweeps Coins to Play Games
Entrant must be the Authorized Account Holder of the e-mail address used in connection with the Entry. The “Authorized Account Holder” is defined as the natural person to whom the e-mail address is assigned by an internet service provider, online service provider or other organization (e.g., business, educational institution, etc.) that is responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address.
Participants with Sweeps Coins can use their Sweeps Coins to play sweepstakes games on the Platform for a chance to win additional Sweeps Coins. Sweeps Coins accumulated through game play can be redeemed for cash and prizes of monetary value in accordance with these Rules.
Only games played with Sweeps Coins provide the opportunity to win additional Sweeps Coins that may be redeemed for cash and prizes subject to these Rules.
Promotional Coins that have been won through game play (rather than collected using one of the methods described in Section 5 above) and are accumulated by Participant may be redeemed for a prize, subject to maximum and minimum prize redemption amounts stated in these Official Rules. Sweeps Coins possess no real monetary value and may only be used to request a prize redemption to be approved and processed by the Sponsor. Approval is subject to participant completing all verifications to confirm eligibility and adherence to all Sweepstakes Rules and Terms & Conditions of the Platform.
The use of automated or systematic methods of play to win and/or redeem Sweeps Coins for cash and prizes is strictly prohibited. Utilizing methods such as utilizing multiple accounts and identities and other collusive methods are not permitted and may result in account closure and forfeiture of Sweeps Coins, in the sole discretion of Sponsor.
Sponsor’s decisions as to the administration and operation of the Sweepstakes, the game and the amount of winnings are final and binding.
Sweeps Coins obtained by any method in Section 5 are not immediately available for redemption of a Prize and must be used at least once in a Sweeps Coins game before they shall be considered eligible toward a Prize redemption request. Sponsor may, in its sole discretion, require that any Sweeps Coins allocated to a Participant under any method in Section 5 must be used more than one time [(not exceeding one time)] in any combination of Sweeps Coins games before they are eligible to be redeemed.
8. Verification & Confirmation of Potential Winners
POTENTIAL SWEEPSTAKES WINNERS ARE SUBJECT TO VERIFICATION BY SPONSOR/PROMOTER (IN ANY MANNER IT MAY CHOOSE) AND THE DECISIONS OF SPONSOR ARE FINAL AND BINDING IN ALL MATTERS RELATED TO THE SWEEPSTAKES. A PARTICIPANT IS NOT A WINNER OF ANY PRIZE, EVEN IF THE ONLINE SCREEN INDICATES THEY ARE, UNLESS AND UNTIL THE PARTICIPANT’S ELIGIBILITY AND THE POTENTIAL WINNING PLAY HAS BEEN VERIFIED AND THE PARTICIPANT HAS FULLY COMPLIED WITH THESE OFFICIAL RULES AND BEEN NOTIFIED THAT VERIFICATION IS COMPLETE. SPONSOR/PROMOTER WILL NOT ACCEPT SCREEN SHOTS OR OTHER PURPORTED EVIDENCE OF WINNING IN LIEU OF ITS VALIDATION PROCESS.
Participants may be required to successfully complete a Know-Your-Customer (“KYC”) Verification process provided by the Sponsor to validate eligibility to participate before redeeming any Prize. This may include, but is not limited to, providing proof of a valid government-issued photo identification, biometric facial scan recognition, proof of address, and validation of SSN.
Potential prize winners must comply with these Official Rules, and winning is contingent upon fulfilling all requirements.
If a potential winner cannot be contacted, fails to properly execute and return any required affidavit/declaration of eligibility and liability/publicity release within the required time period (if applicable), fails to comply with these Official Rules, or if the Prize or Prize notification is returned as undeliverable, that potential winner forfeits the Prize.
9. Prizes and Prize Redemption
The right to receive a Prize cannot be transferred or assigned.
The Prize is subject to availability, and if the Prize cannot be awarded for any reason, Sponsor reserves the right in its sole discretion to substitute the Prize with one of comparable or greater retail value. No cash or other prize substitution is permitted, except at the sole discretion of the Sponsor. We reserve the right, in our sole discretion, to refund purchases in lieu of processing a prize redemption.
Sponsor reserves the right to charge handling and/or payment processing fees for processing the redemption of Prizes.
Each winner is solely responsible for all federal, state, local, or other applicable taxes associated with the acceptance and use of the Prize. Each winner agrees and acknowledges that Sponsor may be required to withhold and remit a portion of Prize value to comply with applicable tax laws. Each winner also agrees to provide Sponsor with a valid social security number or any other information Sponsor may require in connection with applicable tax reporting or withholding requirements or other laws or regulations.
All costs and expenses associated with Prize acceptance and use not specifically provided herein are the responsibility of the winner.
You acknowledge and agree that in some circumstances it may take up to 30 days to process the payment of any redeemed Prizes to you. Redemption of prizes may experience delays due to our identity verification process. Prizes of $1,500.01 or more may require a longer processing time than usual due to security and fraud checks and may also be allocated in more than one equivalent lump sum. We make our best efforts to process requests within the quoted amount of time but do not guarantee processing times for prizes.
We will only process one prize redemption request per customer account in any 5 day period.
In Florida, the maximum redemption value of a Sweeps Coins prize won on any one spin or play, via a Participant's participation in the Sweepstakes is US$5,000. Any prize valued in excess of US$5,000 will be reduced to a maximum value of US$5,000.
You acknowledge and agree that we may, in our sole discretion, from time to time, appoint one or more payment administration agents to accept payments from players on our behalf. A payment administration agent will have the same rights, powers and privileges that we have under the Terms and these Official Rules and will be entitled to exercise or enforce their rights, powers and privileges as our agent or in their own name. In no event shall we be liable to any player for any loss, damage or liability resulting from the payment administration agent’s negligence and/or acts beyond the authority given by us.
If we mistakenly credit your Customer Account at any time with Sweeps Coins that do not belong to you, whether due to a technical error, human error or otherwise, the amount will remain property of Sponsor and will be deducted from your Customer Account. If you have been issued a Prize that does not belong to you, the value of the mistakenly issued Prize will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify customer support at support@luckyhands.com Sponsor, at all times, reserves the right to deduct Sweeps Coins from your User Account or otherwise charge or adjust your account to correct errors.
It is your responsibility to retain copies of transaction records and these Official Rules as updated from time to time.
10. Instant Redemption Limits by Tier
In addition to the Maximum Redemption set forth above, Lucky Hands may, at its sole discretion, impose limits on the availability, timing, or maximum amounts of instant redemptions. Instant redemption limits may vary by loyalty tier, account status, or other criteria established by Lucky Hands and may be updated from time to time without prior notice.
Standard prize redemptions of up to US $5,000 per Sweepstakes Entry Period remain available to all eligible participants, subject to verification and compliance with these Rules. Instant redemption limits are offered as an added benefit and are not guaranteed.
11. Disputes
Section 16 of the Terms (Binding Arbitration and Class Action Waiver Agreement) is incorporated herein by reference with the same force and effect as though fully set forth herein. By agreeing to these Official Rules, you agree to be bound by Section 16 of the Terms.
12. Entry Conditions & Release
By participating, each Participant agrees to:
13. Publicity
Except where prohibited by law, by accepting a Prize, the winner hereby grants Sponsor and its representatives an irrevocable, perpetual, worldwide, royalty-free, non-exclusive and sub-licensable right and license to use, distribute, and publicly display the winner’s name, the contents of any posts, and information about the Prize award, in any way, at any time, in any and all media, including without limitation, for use in advertising and marketing, without any additional approval or consideration. By accepting a Prize, the winner represents and warrants that he or she has the right to grant the foregoing license.
14. Damages and Disqualification
Sponsor may actively seek damages from any person acting in bad faith to undermine the legitimate function of the Sweepstakes to the fullest extent permitted by law. You may be disqualified from the Sweepstakes if you violate these Official Rules or our Terms & Conditions.
Sponsor reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the Sweepstakes or to be acting in violation of these Official Rules or in a disruptive manner. Any attempt by any person to deliberately undermine the legitimate operation of the Sweepstakes may be a violation of criminal and civil law and, should such an attempt be made, Sponsor reserves the right to seek damages from any such person to the fullest extent permitted by law. Sponsor’s failure to enforce any term of these Official Rules shall not constitute a waiver of that provision. In all other cases, Sponsor reserves the right to cancel, suspend, and/or modify the Sweepstakes. Any notice regarding cancellation, suspension, and/or modification will be posted on the Platform.
15. General Terms
Sponsor reserves the right to cancel, suspend and/or modify the Sweepstakes or these Official Rules, or any part of the Sweepstakes or these Official Rules, with immediate effect owing to circumstances outside its reasonable control and only where circumstances make it unavoidable if any fraud, technical failures or any other factor beyond Sponsor’s reasonable control impairs the integrity or proper functioning of the Sweepstakes, as determined by Sponsor in its sole discretion.
Any notice regarding cancellation, suspension and/or modification will be posted by Sponsor on the Website. In the event of modifying the sweepstakes, a participant’s continued enrollment and/or participation in the Sweepstakes constitutes acceptance of the modified terms.
Any Participant posting or seen to be posting comments on Sponsor’s social media pages or elsewhere during the course of the Sweepstakes that are considered bullying, spiteful, or upsetting to other participants or any other user of the Platform, or directly aimed at Sponsor, will have their comments removed and will be disqualified from the Sweepstakes. Sponsor reserves the right to alert the operators of any social media sites to any such behavior.
16. Governing Law
All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, the rights and obligations of entrants and the winner, and the rights and obligations of the Sponsor in connection with the Sweepstakes, shall be governed by, and construed in accordance with, the laws of the State of Delaware, without giving effect to any choice of law or conflict of law rules.
If any provision of these Official Rules is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced.
17. Privacy
Any personally identifiable information collected during an entrant’s participation in the Sweepstakes will be collected and used by Sponsor and its designees for the administration and fulfillment of the Sweepstakes and as otherwise described in these Official Rules and Sponsor’s Privacy Policy available at https://luckyhands.com/policy/privacy.
","update_time":"2026-07-01T12:16:40.702594"},{"type":"ResponsibleSocialGaming","title":"Responsible Social Gaming","text":"Lucky Hands Responsible Social Gameplay Policy
IMPORTANT NOTICE: This Responsible Social Gameplay Policy has been updated as of 06/24/2026 and shall supersede and replace all prior Responsible Social Gameplay Policies.
We believe it is our shared responsibility with you, our customers, to ensure that you enjoy your experience on our platform while remaining aware of the potential risks that can be associated with online gameplay if you don't remain in control.
We encourage you to use the responsible social gameplay tools described below available at your disposal. We reserve the right to activate these measures unilaterally if, in our sole discretion, we consider them necessary.
1.1. This Responsible Social Gameplay Policy (“RSG Policy”) describes the control tools, information and resources available to registered players on Lucky Hands.
1.2. This RSG Policy forms part of the Lucky Hands Terms and Conditions. Terms which are defined in the Terms and Conditions have the same meaning in this RSG Policy.
1.3. We may update the RSG Policy at any time. Any amendments will be published on the Platform and such changes will be binding and effective immediately.
2.1. Our Responsible Social Gameplay Program (RSG Program) is centered around our guiding principles of providing our customers with control tools, information and help resources needed to (a) make an informed decision in gameplay, and (b) prevent problem gameplay from occurring on our site.
2.2. The RSG Program is designed to support the needs of individuals at any stage of the customer journey, from registration to redemption, and any level of gameplay. To do this, the RSG Program offers a range of player education, control tools and resources for professional help when needed.
2.3. Lucky Hands also understands that it is a shared responsibility to achieve a fun and affordable gameplay environment and that it is ultimately an individual's choice to play. We do not provide counseling services nor do we police customer behavior. Instead, we focus on providing control tools and informing, educating and supporting informed decisions.
2.4. Lucky Hands has staff available to assist you in relation to your gameplay. Our staff are encouraged and empowered to provide information and offer control tools.
3.1. Activity Reminders - Accessible through Account Settings.
3.1.1. Lucky Hands assists your play by providing an Activity Reminder every hour.
3.1.2. The Activity Reminder:
3.1.2.1. suspends play and indicates how long you have been playing
3.1.2.2. displays your play history since logging in
3.1.2.3. allows you to end the gameplay session or continue playing.
3.2. Account History - Accessible through Account Settings.
3.2.1. Gameplay History: Shows the result of each spin/play since you first opened your account.
3.2.2. Purchase & Prize History: Shows your purchase and redemption history since you first opened your account.
3.3. Limits - Accessible on the Platform under “Responsible Gaming”.
3.3.1. Purchase Limit
3.3.1.1. Provides the ability to limit the amount of Gold Coins you can purchase during your chosen time period. Once the limit is reached, you will not be able to make any new purchases until the limit resets.
3.3.1.2. Period options are Daily, Weekly or Monthly.
3.3.1.3. The limit can be adjusted or removed at any time. A decrease to the limit will take immediate effect. In contrast, an increase to the limit value or removal of the limit will take effect following a mandatory cooling off period, based on the selected limit type:
30-day limit: 72 hour cooling off period
7-day limit: 24 hour cooling off period
1-day limit: 3 hour cooling off period
RSG Access Control Tools
The access control tools described below are available if your gameplay may have become, or is at risk of becoming, problematic (see “What is Problem Gameplay” in section 7.2).
4.1. Taking a Break - Accessible on the Platform under “Responsible Social Gameplay options.” Allows you to take a short break from gameplay. During this time you will not be able to access your account.
4.1.1. Available options are 1 day, 7 days, or 30 days.
4.1.2. It will not be possible to reactivate your account until the chosen break period ends.
4.2. Self-Exclusion - Accessible on the Platform under “Responsible Gaming\". A self-exclusion allows you to suspend your account for a longer time period. During this period you will not be able to access your account.
4.2.1. Available time period options are 3 months, 6 months, and 1 year.
4.2.2. If your account has been verified to our satisfaction, we will use reasonable endeavors to arrange for any Sweeps Coins remaining in your account which satisfy our playthrough requirements and meet our minimum redemption threshold to be redeemed.
4.2.3. You will be unsubscribed from receiving any marketing communications.
4.2.4. It will not be possible to reactivate your account until the chosen break period ends.
4.2.5. Where a defined self-exclusion is in effect, your account will automatically reactivate once the chosen time period has lapsed.
4.3. Permanent Closure - Please contact Customer Support
4.3.1. You may choose to permanently close your account. If you wish to do so, via email at support@luckyhands.com requesting a “Permanent Account Closure” and state the reason for the closure. Please note that a permanent closure is irreversible and cannot be reactivated under any circumstances.
If you think your or someone else's computer gameplay is becoming problematic, then it may be handy to consider the self-assessment questions available here.
If your gameplay may have had, or is at risk of having, a negative impact on your mental health, finances or relationships with friends or family, we encourage you to get in touch with the following help and support organizations:
6.1. Counseling: Gaming Addicts Anonymous (GAA) is a fellowship of people who support each other in recovering from the problems resulting from excessive game playing.
6.2. Credit Counseling:
6.2.1. Financial Counseling Association of America (FCAA) is a professional association of financial counseling agencies that assist consumers with financial counseling services of all kinds, as well as debt management plans for the repayment of unsecured debts.
6.2.2. National Foundation for Credit Counseling (NFCC) is one of the oldest networks of non-profit financial counseling agencies. The NFCC helps people to defeat their debt and look forward with confidence.
6.3. Please note that these organizations are independent support services and are NOT in any way affiliated with Lucky Hands. They do NOT provide customer support or dispute resolution services. Should you wish to discuss any matter or complaint related to your account, you can do so by contacting us via email at support@luckyhands.com.
7.1. Tips for Safe Gameplay
7.1.1. Avoid gameplay while upset or emotional.
7.1.2. Take frequent breaks during your gameplay sessions.
7.1.3. Avoid gameplay while intoxicated.
7.1.4. Avoid canceling redemptions.
7.1.5. Remember that gameplay is only a form of entertainment, it should not be seen as a source of income or an escape from reality.
7.1.6. Purchase only with money that you can afford to spend.
7.1.7. Don’t spend above your means. Set a budget and don't go over it.
7.1.8. Set a time limit before playing.
7.1.9. Understand how games work before playing and remember that the results are random.
7.1.10. Never let gameplay affect your employment, relationships, health or commitments.
7.2. What is Problem Gameplay?
7.2.1. Financial
7.2.1.1. Cannot pay bills
7.2.1.2. Borrowing money to maintain life expenses
7.2.1.3. Eviction or loss of home
7.2.1.4. Repossession of car and valuables.
7.2.2. Family
7.2.2.1. Unhappy home environment
7.2.2.2. Missing family events and gatherings
7.2.2.3. Disconnect and disassociation of family members.
7.2.3. Employment
7.2.3.1. Missing work
7.2.3.2. Reduction in productivity and competence
7.2.3.3. Loss of employment.
7.2.4. Health
7.2.4.1. Anxiety
7.2.4.2. Depression
7.2.4.3. Isolation
7.2.4.4. Increases stress.
7.2.5. Know the Signs
7.2.5.1. Purchasing beyond one's means
7.2.5.2. Not being able to pay bills due to excess spending
7.2.5.3. Staying home from work to play
7.2.5.4. Feeling frustrated on days when not playing
7.2.5.5. A constant need to increase the level of play to reach the same levels of fulfillment and excitement
7.2.5.6. Playing in order to escape from the stress of life
7.2.5.7. Lying about the amount of money or time that is spent
7.2.5.8. Hiding play behavior from significant others
7.2.5.9. Putting gameplay above one's family, friends or other interests
7.2.5.10. Lying, borrowing, stealing, or committing fraud to get money to play
7.2.5.11. Depressive or even suicidal feelings during or after playing.
8.1. Protection of the vulnerable
8.1.1. Make sure that the decision to play on our platform is your own personal choice and responsibility.
8.1.2. We do not recommend playing on our platform if you:
8.1.2.1. are being treated or are in recovery for an addiction/dependency
8.1.2.2. are under the influence of alcohol or any other substance
8.1.2.3. are currently experiencing financial difficulty or a traumatic life event
8.1.2.4. do not understand how to play the games
8.1.2.5. have any mental health concerns, cognitive impairment or brain injury.
8.2. Protection of Minors
8.2.1. Lucky Hands has identity checks in place to mitigate and prevent the risk of underage gameplay on our Platform.
8.2.2. If you share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online social gameplay, we recommend that you restrict their access to our Platform by using one of the below services:
8.2.2.1. Netnanny.com - filtering software that protects children from inappropriate web content.
8.2.2.2. Cybersitter.com - filtering software that allows parents to add their own sites to block.
","update_time":"2026-06-24T12:40:29.163059"},{"type":"TermsAndConditions","title":"Terms and Conditions","text":"
Lucky Hands Terms & Conditions
IMPORTANT NOTICE: These Terms & Conditions have been updated as of 07/01/2026 and shall supersede and replace all prior Terms & Conditions.
These Terms & Conditions (the “Terms” or “T&C”) and the Arbitration Agreement (see Section 16) form binding agreements between you (“You,” or “User,”) and Lucky Hands LLC (“Lucky Hands,” the “Company,” “Us, or “We”) which provide all of the terms and conditions governing Your access and use of www.luckyhands.com and any related applications (the “Website,” “Site,” or “Platform”) as well as Your creation of Your Lucky Hands user account (“User Account”), use of the games, promotions or contests (collectively or individually, “Games”) on the Site, and any transactions or dealings with Us in any way (collectively, the “Service”).
IMPORTANT NOTICES:
THIS WEBSITE AND THE SERVICES PROVIDED HEREIN DO NOT OFFER “REAL MONEY GAMBLING.” NO ACTUAL MONEY IS REQUIRED TO PLAY, AND THE SERVICE IS INTENDED FOR ENTERTAINMENT PURPOSES ONLY.
THESE TERMS & CONDITIONS INCLUDE AN ARBITRATION AND CLASS ACTION WAIVER AGREEMENT WHICH REQUIRES THAT ANY PAST, PENDING, OR FUTURE DISPUTES BETWEEN YOU AND US SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS ONLY AND FOR YOUR OWN LOSSES ONLY. YOU MAY NOT PROCEED AS A CLASS REPRESENTATIVE, MEMBER OR PART OF ANY PROPOSED CLASS, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL SUIT, QUI TAM ACTION OR ANY REPRESENTATIVE PROCEEDING, OR OTHERWISE SEEK TO RECOVER ON BEHALF OF OTHERS OR FOR THE BENEFIT OF OTHERS IN ANY TYPE OF CLAIM OR ACTION. ARBITRATION MEANS YOU WILL NOT BE ABLE TO SEEK DAMAGES IN COURT OR PRESENT YOUR CASE TO A JURY, UNLESS OTHERWISE PERMITTED BY THESE TERMS.
1. OPT-OUT. IF YOU DO NOT WISH TO BE SUBJECT TO ARBITRATION ON A RETROACTIVE BASIS AND AS TO ANY FUTURE CLAIMS, AND YOU HAVE NOT PREVIOUSLY AGREED TO AN ARBITRATION PROVISION WITH US IN CONNECTION WITH YOUR USE OF OUR SERVICES, YOU MAY OPT OUT OF THE ARBITRATION AGREEMENT WITHIN THIRTY (30) DAYS OF ENTERING THIS AGREEMENT BY FOLLOWING THE INSTRUCTIONS PROVIDED IN THE “BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER” – SEE SECTION 16 OF THESE TERMS, BELOW. OPT-OUT REQUESTS SENT AFTER THE THIRTY (30) DAY PERIOD SHALL BE NULL AND VOID. EVEN IF YOU OPT OUT OF THE ARBITRATION AGREEMENT IN SECTION 16, ALL OTHER REMAINING SECTIONS OF THESE TERMS APPLY.
PLEASE READ THE FOLLOWING TERMS & CONDITIONS, THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SEE SECTION 16 BELOW), AND THE LUCKY HANDS PRIVACY POLICY CAREFULLY BEFORE USING THE SERVICES OFFERED IN CONNECTION WITH ANY LUCKY HANDS SERVICES OR WEBSITE OR APPLICATION. YOU AGREE THAT YOUR CONTINUED USE OR ACCESS OF THE SITE OR SERVICES SHALL BE SUBJECT TO THESE TERMS & CONDITIONS, WHICH FURTHER INCORPORATE AND INCLUDE THE PRIVACY POLICY, THE RESPONSIBLE SOCIAL GAMEPLAY POLICY, AND ANY OTHER POLICIES THAT EXPRESSLY INCORPORATE THESE TERMS (COLLECTIVELY, “INCORPORATED POLICIES”).
IT IS AN EXPRESS CONDITION OF THIS AGREEMENT THAT ANY CLAIMS YOU MAY HAVE AGAINST LUCKY HANDS ARISING FROM ANY PAST, PRESENT OR FUTURE USE OF TRACKING SOFTWARE, INCLUDING BUT NOT LIMITED TO USE OF A META PIXEL, “COOKIES,” “GET REQUESTS” OR JAVASCRIPT IN HTML CODE OF THE COMPANY’S WEBSITE THAT INTERCEPTS, TRACKS, STORES, AND ANALYZES YOUR INTERACTIONS WITH THE COMPANY’S WEBSITE FOR PURPOSES OF OBTAINING DATA OR TARGETED ADVERTISEMENT ARE HEREBY FULLY WAIVED, RELEASED AND COMPROMISED. LUCKY HANDS SHALL HAVE NO LIABILITY TO YOU FOR ANY PAST, PRESENT OR FUTURE CLAIMS ARISING OUT OF OR RELATED TO THE USE OF TRACKING TECHNOLOGY.
Acceptance of Terms. You represent and warrant that You have the right, authority, and capacity to accept these Terms and to abide by them, that You are of legal age and that You have fully read and understood the Terms. You must read these Terms carefully in their entirety before checking the box for acceptance of these Terms. By using, or otherwise accessing the Service, or clicking to accept or agree where that option is made available, You confirm that you have read and agree to these Terms. If you do not agree to these Terms, then you may not access or use the Platform or Service. All of your activity on the Website or Platform and all of your transactions with Lucky Hands, including all events which occurred before your acceptance of these Terms, shall be subject to these Terms.
The Service is not sponsored, endorsed, or administered by, or associated with Apple®, Facebook® or Google®. You understand that you are providing your information to Lucky Hands only and not to Apple®, Facebook® or Google®.
1. Changes to Terms & Conditions and Incorporated Policies
1.1 From time to time, We may modify or amend these Terms. If We do so, any such modifications or changes shall be reflected in the T&C or Incorporated Policies, as applicable, on the Site. We may also, but shall not be required to, notify You by email regarding any material changes to the T&C or Incorporated Policies. Whether You receive or review such notifications, You agree that You will be bound by any such changes and that it shall be Your responsibility to check the Terms & Conditions, including the Incorporated Policies, as posted on the Site prior to accessing the Site or partaking in any Service. Your further use of the Service after any changes are posted shall constitute further consent and agreement to the terms as changed or amended.
1.2 From time to time, We may also modify or amend any of the Incorporated Policies. If we do so, any such modifications or changes shall be reflected in the Incorporated Policies as posted on the Site. You agree that You will be bound by any such changes and that it shall be Your responsibility to check the Incorporated Policies as posted on the Site prior to accessing the Site or partaking in any Service. Your further use of the Service after any changes are posted shall constitute further consent and agreement to the Incorporated Policies as changed or amended.
1.3 If You have any questions about these Terms or the Incorporated Policies, please contact customer support at support@luckyhands.com
1.4 In the event of any conflict between the Terms and the Incorporated Policies, the Terms shall control.
2. Limited Revocable License (the “License”)
2.1 Virtual Coins. The Service includes a License (as defined below) to You to use virtual tokens to play all Games on the Site, including, but not limited to, chips, coins, credits, or points (collectively, “Virtual Coins”), that may be provided for use on the Platform. No matter the reference or format of the Games, Virtual Coins are non-transferrable and may be used subject to the License only. With the exception of “no purchase necessary” promotional contests or giveaways, there is no opportunity for a User on the Platform to win real-money or any prize while playing the Games, regardless of whether any purchase was made at any point by the User.
2.2 The License. Subject to Your agreement and continuing compliance with these Terms, we grant You a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable, license to access and use the Service, Games and Virtual Coins solely for Your personal, private entertainment on the Platform and for no other reason (the “License”). Other than this limited, personal, revocable, non-transferable, non-sublicensable License to use the Virtual Coins with the Service, You have no right or title in or to any such Virtual Coins appearing or originating with the Service, or any other attributes associated with use of the Service or stored within the Service. You acknowledge and agree that Your License to use the Service is limited by these Terms and if You do not agree to, or act in contravention of, these Terms, Your License to use the Service may be immediately terminated. We have the absolute right to manage, regulate, control, modify and/or eliminate such Virtual Coins as it sees fit in its sole discretion to the extent legally permissible, and We shall have no liability to You or anyone for the exercise of such rights.
2.3 No Right to Sell or Assign. The transfer or sale of Virtual Coins by You to any other person is strictly prohibited. You may NOT sell or assign Your User Account to any other person under any circumstances. Any attempt to do so is in violation of these Terms, will result in closure and forfeiture of the User Account, and may result in a lifetime ban from the Service and possible legal action.
2.4 No Purchase Required. No purchase is required to set up a User Account or play Games. The Platform is committed to at all times providing additional access to Virtual Coins or otherwise to free-to-play Games to Users who deplete their balance of Virtual Coins. While it is never required to make any purchase in order to play the Games, Users may, subject to the License, increase the number of certain Virtual Coins they may access for licensed use on the Platform only, increase the variety of available Games, and remove advertisements by making a purchase. You understand and agree that any purchases are final and that We are not required to provide a refund for any reason. Virtual Coins are non-transferrable, and carry no cash value. All Virtual Coins under this License are forfeited if Your User Account is terminated or suspended for any reason, in our sole and absolute discretion or if the Services are no longer available. To the extent legally permissible, if Your User Account, or a particular subscription for the Service associated with Your User Account, is terminated, suspended and/or if any Virtual Coins are selectively removed or revoked by Us from Your User Account, no refund will be granted, and no Virtual Coins will be credited to You or converted to cash or other forms of reimbursement.
2.5 These Terms do not grant You any right, title or property or ownership interest in the Service or any Virtual Coins.
2.6 This Service is licensed, not sold, to You. You agree that we and our own licensors own all rights, title and interest in and to the Service, including all intellectual property rights therein as further specified below in Section 9, and that we retain ownership of the Service even after any installation on Your device. You agree not to delete or in any manner alter the copyright, trademark or other proprietary rights notices or markings which may appear on the Service.
2.7 Except as identified and specified in these Terms, You agree not to:
2.7.1 sell, rent, distribute, transfer, license, sub-license, lend or otherwise assign any rights of any part of the Service to any third party;
2.7.2 copy, modify, create derivative works of the Service (including but not limited to any software that forms part of the Service), including, without limitation, making adaptations or modifications to the Service;
2.7.3 reproduce the Service or any part in any form or by any means;
2.7.4 exploit the Service in any unauthorized way whatsoever, including without limitation, by trespass or burdening network capacity;
2.7.5 disassemble, decompile, reverse engineer, or attempt to derive the source code of the Service, in whole or in part, or permit or authorize a third party to do so, except to the extent such activities are expressly permitted by law;
2.7.6 make the Service available to multiple users by any means, including by uploading the Service to a file-sharing service or other type of hosting service or by otherwise making the Service available over a network where it could be used by multiple devices at the same time;
2.7.7 misrepresent the source of ownership of the Service;
2.7.8 scrape, build databases or otherwise create permanent copies of any content derived from the Service; or
2.7.9 use the Service in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other party.
3. Eligibility
Your eligibility for continued use of the Service is contingent on Your ongoing compliance with these Terms, in particular:
3.1 You are over 18 years of age or the minimum legal age of majority whichever is higher in the jurisdiction in which you are located at the time of accessing or using the Service and are, under the laws of the jurisdiction(s) applicable to You, legally allowed to participate in the Games and access the Service;
3.2 You understand and accept that we are unable to provide You with any legal advice or assurances and that it is Your sole responsibility to ensure that at all times You comply with the laws that govern You and that You have the complete legal right to use the Service;
3.3 You will monitor Your User Account and ensure that no child under the age of 18 can access the Service using Your User Account. You accept full responsibility for any unauthorized use of the Service by minors and You acknowledge that You are responsible for any use of the Service, including use of Your credit card or other payment instrument by minors;
3.4 You do not access the Games or Service from the states of California, Connecticut, Delaware, Idaho, Indiana, Louisiana, Maine, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, or Washington or any jurisdiction outside the United States or as otherwise posted within these Terms or on the Platform (the “Restricted Territories”);
3.5 You participate in the Games strictly in Your personal capacity for recreational and entertainment purposes only;
3.6 You further represent and warrant that all information you supply to Us is complete and accurate. Knowingly submitting incomplete or inaccurate information may result in immediate termination of Your User Account, revocation of any License from Us, and any further participation or access to the Service, at Lucky Hands’ sole discretion, to the extent legally permissible;
3.7 You will not be involved in any fraudulent or other unlawful activity in relation to Your participation in any of the Games and You will not use any software-assisted methods or techniques (including but not limited to “bots” designed to play automatically) for Your participation in any of the Games. We reserve the right to invalidate any participation in the event of such behavior;
3.8 If, in the reasonable opinion of Lucky Hands, we form the view that a player is abusing any promotion, to derive any advantage or gain for themselves or another player, including by way of fraudulent conduct, we may, at our sole discretion, withhold, deny or cancel any advantage, bonus or promotional prize as we see fit, or terminate or suspend the User Account of such player.
3.8.1 You will not directly or indirectly participate in groups or take advantage of, or encourage others to participate in or take advantage of schemes, organizations, agreements, or groups designed to share: (a) hacks or money-making strategies; (b) special offers or packages emailed to a specific set of players and redeemable by URL; or (c) identification documents (including, but not limited to, photographs, bills and lease documents) for the purpose of misleading Lucky Hands as to a player’s identity.
3.9 In relation to any purchase, You must only use a valid form of payment accepted by the Platform or its third party payment processing provider(s) (“Payment Agent(s)”) which lawfully belongs to You (the “Payment Mechanism”).
4. Your User Account
4.1 You must create a User Account in order to access or use the Service.
4.2 Only one User Account is permitted per person. In the event You open or try to open more than one User Account, all User Accounts You have opened or try to open may then be terminated or suspended any prizes or Virtual Coins balances may be voided.
4.3 If You lose access to Your User Account, You must not register a new User Account. Rather, You must contact customer support via support@luckyhands.com to have Your User Account status updated.
4.4 You are required to keep Your personal details up to date. If You change Your address, email, phone number or any other contact details or personal information, please contact customer support. The name that You provide to us at registration must match any identification You provide for Your User Account verification.
4.5 During the registration process, You will be required to select a password unless: (i) You login to Your User Account using the Facebook® login facility in which case Your Facebook® password will apply; or (ii) You login to Your User Account using the Google® login facility in which case Your Google® password will apply.
4.6 You confirm that You will not share Your User Account or password with any other person or let anyone else access or use Your User Account without our written permission. You will not access or use a User Account which has been rented, leased, sold, traded, or otherwise transferred from the User Account creator without our written permission.
4.7 If You become aware, or have reasons to suspect, that the security of Your User Account may have been compromised, including loss, theft or unauthorized disclosure of Your password and User Account details, You must notify us immediately.
4.8 You are responsible for maintaining the confidentiality of Your User Account and accept responsibility for all uses of the User Account, including any purchases (whether or not authorized by You).
4.9 We reserve the right to close Your User Account if it is inactive for a period of sixty days or longer and therefore Dormant under Section 6.11. You agree that We are not required to give notice to You prior to taking such action, although we may choose to do so at our sole discretion.
4.10 If You wish to close Your User Account, You may do so at any time by contacting customer support. Closing Your User Account will forfeit all continued access to and right to use, enjoy or benefit from any Virtual Coins associated with Your User Account.
4.11 We reserve the right to refuse to open or the right to close a User Account at our sole discretion.
4.12 User Account registrations may be limited to one User Account registration per person or per IP address at our sole discretion.
4.13 We reserve the right, at our sole discretion, to deactivate or suspend your User Account (notwithstanding any other provision contained in these Terms & Conditions) where we have reason to believe that you have played or are likely to play in tandem with other player(s) as part of a club, syndicate, group, etc., or played the Games in a coordinated manner with other player(s) involving the same (or materially the same) actions, decisions, or selections.
5. Games and Contests
5.1 In addition to these Terms, Games offered on the Service may have their own rules which are available on the Service. It is Your responsibility to read the rules of a Game before playing. You must familiarize Yourself with the applicable terms of play and read the relevant rules before playing any Game.
6. Purchases
6.1 The name on Your Payment Mechanism must match the name on Your User Account. If it comes to our attention that the name You registered on Your User Account and the name linked to Your Payment Mechanism differ, Your User Account will be suspended, purchases may be voided, and any Virtual Coins balance may be adjusted accordingly. You must promptly notify us if Your Payment Mechanism is cancelled, lost or stolen or if the security of Your Payment Mechanism has otherwise become compromised.
6.2 You acknowledge and agree that we may, from time to time and without notice, appoint one or more Payment Agents to process or make payments from or to You on our behalf.
6.3 If one or more of Your Virtual Coins purchases is subject to a charge back request, Your User Account will be suspended. In the event of any charge back on Your User Account, the amount of the charge back will be a debt owed by You to Us, and You must immediately submit payment for such purchases through an alternative Payment Mechanism.
6.4 You agree that we and/or our Payment Agents appointed by us from time to time may store Your Payment Mechanism details to process future purchases. By accepting these Terms, you authorize us and/or our Payment Agents to store Your payment credentials in compliance with applicable payment processing regulations.
6.5 A Payment Agent will have the same rights, powers and privileges that we have under these Terms and will be entitled to exercise or enforce their rights, powers and privileges as our agent or in their own name. In no event will we be liable to You for any loss, damage or liability resulting from the Payment Agent’s negligence and/or acts beyond the authority given by us.
6.6 All purchases will be in USD.
6.7 If You make a purchase, the purchased, licensed Virtual Coins may be added to Your User Account instantaneously unless there is any delay due to situations outside our control, including without limitation a force majeure event, poor internet connectivity, internet failure or electricity outages.
6.8 When You make a purchase, it will appear on Your statement as a purchase from “Lucky Hands.”
6.9 When You make a purchase, You will receive two confirmations: (i) an on-screen confirmation that the transaction has taken place; and (ii) an email to the email address on Your User Account confirming that the transaction has taken place.
6.10 When You log into Your User Account Your licensed Virtual Coins balance will be displayed in the center of your screen, both on the Lucky Hands mobile application and on the Lucky Hands website.
6.11 Virtual Coins will automatically expire in the event a User Account becomes Dormant. For the purpose of these Terms “Dormant” means there has been no game play activity utilizing Virtual Coins for a consecutive period of sixty (60) days.
6.12 Our Customer Support can be reached twenty-four hours a day, seven days a week via support@luckyhands.com. The expected response time is as soon as possible but may take up to twelve (12) hours.
6.13 Notice for California Users Under Civil Code Section 1789.3
The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite N – 112, Sacramento, CA 95834, or by telephone at 1(800) 952 – 5210.
6.14 Instant Redemption Limits
Lucky Hands may, at its sole discretion, impose limits on the availability, timing, or maximum amounts of instant redemptions. These limits may vary by loyalty tier, account status, or other criteria and may be modified or removed at any time without notice.
Standard redemptions of up to US $5,000 per Sweepstakes Entry Period remain available to all eligible participants, subject to verification and compliance with these Terms and the Sweep Rules. Instant redemptions are a discretionary feature of the Service and are not guaranteed.
7. Promotions
7.1 All promotions, contests, and special offers are subject to these Terms, the official rules of the promotion, contest, or special offer, and any additional terms that may be published at the time of the promotion, contest or special offer.
7.2 We reserve the right to withdraw or alter any such promotions without prior notice to You at our sole discretion.
7.3 We reserve the right at our sole discretion and without any requirement to provide a justification to exclude You from any promotions, contests or special offers that may be offered from time to time.
7.4 We reserve the right to exclude You from any promotions, contests or special offers if we believe that You have tried to enter said promotions, contests of special offers by using more than one User Account or are otherwise engaging in any fraudulent or illegal activity (including participation that would be in breach of the law in Your local jurisdiction), whether or not You would have or might have won but for such activity. Where multiple entries/User Accounts have been used, we reserve the right to suspend those User Accounts and withhold any promotional benefits.
7.5 You confirm that You grant us an irrevocable, perpetual, worldwide, non-exclusive, royalty-free License to use in whatever way we see fit, and without further acknowledgement of You as the author, any content You post or publish as part of a promotion, contest or competition.
8. Verification
8.1 You acknowledge that we, or a third party acting on our behalf, are entitled to conduct any verification checks (including but not limited to age and identity verifications and credit background checks) that we may reasonably require and/or that are required of us under applicable laws and regulations or by relevant regulatory authorities. You agree to comply with all verification checks in a timely manner.
8.2 You agree that we may restrict Your opening or use of a User Account pending any verification checks having been completed to our satisfaction.
8.3 The documents required may include, but are not limited to, photo identification, such as a government issued passport or driver’s license; a utility bill that matches the address registered on Your User Account; and source of wealth or source of funds documentation such as a payslip or bank statement.
8.4 In the event that any verification check cannot be completed for any reason, including Your failure to provide any requested documentation, then We may, in our sole discretion, terminate, deactivate or otherwise restrict Your User Account.
8.5 You acknowledge and agree that we may use third party service providers to run external identification, location verification and other verification checks based on the information provided by You from time to time. You must enable and allow “Locations Services” on Your device or PC in order to operate the Service or access Your User Account.
9. Intellectual Property
9.1 These Terms confer only the right to use the Service and they do not convey any rights of ownership in or to the Service.
9.2 All rights, title and interest, including without limitation any copyright, patent, trade secret or other intellectual property right in the Service will remain our sole property or where licensed from a third party their sole property.
9.3 Your use of the Games will not convey any ownership rights in the intellectual property to You. The titles, source and object codes, game client and server software, the “look and feel” of the Games, sounds, musical compositions, audio-visual effects, concepts and methods of operation, layout, text, data, User Accounts, themes, objects, characters and character likenesses, character names and character profile information, stories, dialogue, catch phrases, locations, artwork, animations files, images, graphics, documentation, gaming history and recording of game play, transcripts of any chat rooms, and moral rights, whether registered or not, and all applications related to the above will remain vested in us or any third party supplier of the Games.
9.4 Notwithstanding anything to the contrary in these Terms, You acknowledge and agree that You shall have no ownership or other property interest in the User Account, and You further acknowledge and agree that all rights in and to the User Account are and shall forever be owned by and inure to the benefit of us.
10. Responsibility for User Generated Content
10.1 You are responsible for complying with all laws applicable to Your User Content. You agree not to submit to the Service, or send to other users of the Service, any defamatory, inaccurate, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, racially offensive, illegal material or any material that infringes or violates another party’s rights.
10.2 You will not provide inaccurate, misleading or false information to us or to any other user of the Service. If information provided to us, or another user of the Service, subsequently becomes inaccurate, misleading or false, You will notify us of such change immediately.
10.3 We may, in our sole discretion, delete any User Content without notice but are under no obligation to do so. We have no responsibility for the conduct of any user in the Service, including any User Content submitted in the Service. We assume no responsibility for monitoring the Service for inappropriate content or conduct. Your use of the Service is at Your own risk.
10.4 You hereby grant us the sole and exclusive, irrevocable, sub-licensable, transferable, worldwide, royalty-free license to reproduce, modify, create derivative works from, publish, distribute, sell, transfer, transmit, publicly display and use any User Content and to incorporate the same in other works in any form, media, or technology now known or later developed.
10.5 You further hereby grant to us the unconditional, right to use and exploit Your name, likeness and any other information or material included in any User Content and in connection with any User Content or Your User Account, without any obligation to You. You waive any rights of attribution and/or any moral rights You may have in Your User Content, regardless of whether Your User Content is altered or changed in any manner except as prohibited by law.
10.6 You acknowledge and agree that all User Content whether publicly posted or privately transmitted to the Service is at Your sole responsibility and risk. We disclaim any responsibility for the backup and/or retention of any User Content transmitted to the Service.
10.7 Prohibited Content; User Content that is prohibited in the Service includes, but is not limited to:
● User Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
● Harassing User Content;
● User Content of a sexual or offensive nature;
● User Content that promotes terrorism or religious hatred;
● User Content that promotes illegal activities or conduct that is abusive, threatening, obscene or defamatory;
● User Content of commercial nature without authorization from us; or
● User Content promoting the services of another business or competitor.
10.8 If You see any material in the Service that in Your belief is offensive, hateful, harassing or that You otherwise think is prohibited, please notify us by contacting support@luckyhands.com
11. Third Party Websites & Content
11.1 The Service may contain links to content owned and/or operated by third parties, for instance third parties who may invite You to participate in promotional offers or rewards programs or third-party advertisers or payment providers. Any separate charges or obligations that You may incur in Your dealings with these third parties are Your sole responsibility. We are not responsible for any such third-party services or content and do not have control over any materials made available therein.
11.2 Our inclusion of a link to a third-party website, services or content in the Service does not imply our endorsement, advertising, or promotion of such websites, services or content or any materials available and we make no guarantee as to the content, functionality, or accuracy of any third-party website.
11.3 By accessing a third-party website, services or content, You accept that we do not exercise any control over such websites, services or content and have no responsibility for them. The third-party sites may collect data or solicit personal information from You. We are not responsible for privacy policies, or for the collection, use or disclosure of any information those sites may collect. It is always best to read and understand the terms of services and privacy policies applicable to any third-party website, services or content You may access.
11.4 We do not endorse, do not assume and will not have any liability or responsibility to You or any other person for any third-party products, services, materials or websites. Please note that the relevant third party is fully responsible for all goods and services it provides to You and for any and all damages, claims, liabilities and costs it may cause You to suffer, directly or indirectly, in full or in part.
11.5 If You use third party social networking websites to discuss the Service such as Facebook® and X/Twitter®, You acknowledge and agree that:
● any content that You post on such social networking sites are subject to the relevant terms and conditions of that website;
● You will not post any comments that are false, misleading or deceptive or defamatory to us, our employees, agents, officers or other players; and
● we are not responsible or liable for any comments or content that You or others post on social networking sites.
12. Copyright Infringement Notice
Lucky Hands requires our Users to respect the intellectual property rights of others. If You are the owner of copyright and You believe that Your work has been used in the Service in a way that constitutes copyright infringement, please provide our Copyright Agent with a notice meeting all of the requirements of the Digital Millennium Copyright Act (“DMCA”). Your notice should contain the following information:
● a physical or electronic signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
● a clear description of the copyrighted work or other intellectual property that You claim has been infringed;
● a description of where the material that You claim is infringing is located in the Service.
● Your address, telephone number, and email address;
● a statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and
● a statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
Before you file Your DMCA notice, please carefully consider whether or not the use of the copyrighted material at issue is protected by the Fair Use doctrine. If You file a DMCA notice when there is no infringing use, You could be liable for costs and attorneys’ fees.
Our agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:
By email:
13. Disruptions, Errors & Omissions
13.1 Disclaimer of Warranties. THE SERVICES, IN WHOLE AND IN PART (INCLUDING, WITHOUT LIMITATION, ALL CONTENT, AND USER MATERIALS), ARE PROVIDED, TRANSMITTED, DISTRIBUTED, AND MADE AVAILABLE “AS IS” AND “AS AVAILABLE” WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE MAKE NO WARRANTY: (A) THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE; (B) THAT DEFECTS OR ERRORS IN THE SERVICES WILL BE CORRECTED; (C) THAT THE SERVICES WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS; (D) AS TO THE QUALITY, ACCURACY, COMPLETENESS AND VALIDITY OF ANY INFORMATION OR MATERIALS IN CONNECTION WITH THE SERVICES; (E) THAT YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS; OR (F) THAT TRANSMISSIONS OR DATA WILL BE SECURE.
13.2 Exceptions. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER, EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES, LIABILITIES AND DAMAGES, SO SOME OF THE ABOVE DISCLAIMERS, EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS, OUR WARRANTIES AND LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
13.3 We are not liable for any downtime, server disruptions, errors, lagging, or any technical or political disturbance to the Service or Games, nor attempts by You to participate by methods, means or ways not intended by us.
13.4 We accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with any Service including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of a Service or any errors or omissions in the Service.
13.5 In the event of a Service system malfunction, then all Game play on the Service will be void.
13.6 In the event of an error or malfunction in a Game, then all Game play resulting from the error or malfunction will be voided.
13.7 We reserve the right to remove any part of the Games from the Service at any time. Any part of the Games that indicate incorrect behavior affecting game data, or Virtual Coins balances, that may be due to error, misconfiguration or a bug, will be cancelled and removed from the Service. We reserve the right to alter player balances and User Account details under such circumstances, at our sole discretion, in order to correct any mistake.
13.8 We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but will not be obliged to, give You as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.
13.9 We reserve the right to declare participation in a Game void, partially or in full, if, in our sole discretion, we deem it obvious that there was an error, mistake, misprint or technical error on the pay-table, win-table, minimum or maximum stakes, odds or software.
13.10 If You are incorrectly awarded any Virtual Coins or prizes as a result of (a) any human error; (b) any bug, defect or error in the Service; or (c) the failure of any Games to operate in accordance with the rules of the relevant game, then We will not be liable to award You any such Virtual Coins or prizes, and You agree that any such Virtual Coins or prizes that have been awarded in error to Your User Account will be voided.
13.11 We retain absolute discretion in the event of a discrepancy between the result showing on a user’s device and the server software. Such discretion includes the authority to recognize the result showing on the server software as the official and governing result.
14. Limitation of Liability and Indemnification
14.1 Limitation of Liability. BY ACCESSING, USING OR DOWNLOADING THE SERVICE, YOU ACKNOWLEDGE AND AGREE THAT SUCH USE IS AT YOUR OWN RISK AND THAT NEITHER THE COMPANY NOR ANY OF THE PARTIES INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES OR THE COMPANY OR ANY OF THEIR AFFILIATES, SUBSIDIARIES, AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CONSULTANTS, SUPPLIERS, ADVERTISERS, PAYMENT SERVICES PROMOTERS, PARTNERS, OR CONTRACTORS (COLLECTIVELY “RELEASED PARTIES”) ARE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES, OR ANY OTHER LOSSES, COSTS, OR EXPENSES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOSS OF DATA, LEGAL FEES, EXPERT FEES, COST OF PROCURING SUBSTITUTE SERVICES, LOST OPPORTUNITY, OR OTHER DISBURSEMENTS) WHICH MAY ARISE, DIRECTLY OR INDIRECTLY, THROUGH THE ACCESS TO, USE OF, RELIANCE ON ANY MATERIAL OR CONTENT ON THE SERVICES, OR BROWSING OF THE SERVICES OR THROUGH YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO OR AUDIO FROM THE SERVICES, SPECIFICALLY INCLUDING ANY PAST, PRESENT OR FUTURE USE OF “COOKIES,” “GET REQUESTS,” PIXELS AND OTHER TRACKING TECHNOLOGY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
RELEASED PARTIES CANNOT AND DO NOT WARRANT OR GUARANTEE CONTINUOUS, UNINTERRUPTED, OR SECURE ACCESS TO THE SERVICES. WITHOUT LIMITING THE FOREGOING, RELEASED PARTIES ASSUME NO RESPONSIBILITY, AND WILL NOT BE LIABLE, FOR ANY DAMAGES RELATING TO OR CAUSED BY ANY VIRUSES, BUGS, HUMAN ACTION OR INACTION OF ANY COMPUTER SYSTEM, PHONE LINE, HARDWARE, SOFTWARE OR PROGRAM MALFUNCTIONS, OR ANY OTHER ERRORS, FAILURES OR DELAYS IN COMPUTER TRANSMISSIONS OR NETWORK CONNECTIONS ON ACCOUNT OF YOUR ACCESS TO OR USE OF THE SERVICES.
14.2 Indemnification. BY USING THE SERVICES, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS (INCLUDING REASONABLE ATTORNEY’S FEES AND COSTS OF SUIT) THE RELEASED PARTIES FROM ANY AND ALL THIRD PARTY CLAIMS AGAINST THE COMPANY RELATED IN ANY WAY TO YOUR USER ACCOUNT, YOUR USE OF THE SERVICES OR YOUR ACCESS TO THE SITE.
14.3 One Year Limitations Period. You and Lucky Hands agree that any claims, regardless of form, arising out of or related to the Site (including Services) or these Terms & Conditions or Privacy Policy must BE FILED within ONE (1) YEAR of the action, omission, event or occurrence giving rise to the claim or suit, after which such claims will be time-barred and prohibited, without regard to any longer period of time which may be provided by any period of limitation or repose by law or statute.
14.4 SOLE AND EXCLUSIVE REMEDY/LIMITATION ON RECOVERY. UNLESS OTHERWISE PROHIBITED BY LAW, IN ANY DISPUTE WITH THE RELEASED PARTIES, YOUR SOLE AND EXCLUSIVE REMEDY UNDER ANY LEGAL THEORY FOR ANY LOSS OR DAMAGE WHATSOEVER ARISING FROM ANY CAUSE SHALL BE LIMITED TO RECOVERY OF THE AMOUNT OF YOUR OWN PURCHASES DURING THE ONE (1) YEAR PERIOD PRECEDING THE DATE ON WHICH YOU FIRST ASSERT ANY SUCH CLAIM.
14.5 YOU RECOGNIZE AND AGREE THAT THE WARRANTY DISCLAIMERS IN SECTION 13.1, AND THE INDEMNITIES, LIMITATIONS OF LIABILITY AND LIMITATIONS OF REMEDIES IN THIS SECTION 14, ARE MATERIAL AND BARGAINED-FOR BASES OF THESE TERMS AND THAT THEY HAVE BEEN TAKEN INTO ACCOUNT AND REFLECTED IN THE DECISION BY YOU AND LUCKY HANDS TO ENTER INTO THESE TERMS & CONDITIONS.
14.6 NOTHING IN THESE TERMS & CONDITIONS WILL OPERATE SO AS TO EXCLUDE ANY LIABILITY OF LUCKY HANDS FOR DEATH OR PERSONAL PHYSICAL INJURY THAT IS DIRECTLY AND PROXIMATELY CAUSED BY LUCKY HANDS’ NEGLIGENCE OR WILLFUL MISCONDUCT.
14.7 TO THE EXTENT ANY OF THE LIMITATIONS OF REMEDY, INCLUDING WAIVER OF THE RIGHT TO PRIVATE OR PUBLIC INJUNCTIVE RELIEF, ARE NOT PERMITTED BY LAW OF ANY APPLICABLE JURISDICTION, SUCH LIMITATIONS SHALL NOT APPLY AND SHALL BE DEEMED AS SEVERABLE AND STRICKEN FROM THESE TERMS. THE PARTIES AGREE FURTHER THAT SUCH PROVISION(S) SHALL NOT AFFECT THE ENFORCEABILITY OF THE TERMS OR THE ARBITRATION AGREEMENT (Section 16), WHICH THE PARTIES AGREE SHALL REMAIN IN PLACE AND IN FORCE LESS ANY SUCH STRICKEN PROVISIONS.
15. CUSTOMER SERVICE AND INITIAL DISPUTE RESOLUTION PROCEDURE
Customer Support
15.1 If You need customer service in relation to the Service, You may contact us by support@luckyhands.com
15.2 To protect Your privacy, all communications between You and us should be carried out using or referencing the email address that You used to register Your User Account for the Service. Failure to do so may result in our response being delayed.
Initial Dispute Resolution Procedure and Conference
15.3 The parties shall use best efforts to resolve informally any customer service issue promptly and in good faith. If for some reason You are not satisfied or your claim is not resolved (a “Dispute”), You may then pursue arbitration as set out below in Section 16. However, You must first submit a Notice of Dispute as set forth in this Section 15 and engage in a conference either by telephonic or videoconference means with Lucky Hands prior to and as a condition precedent to initiating arbitration or any formal proceeding over a Dispute as required by Section 16.
15.4 Notice of Dispute Required Prior to Arbitration. The party initiating a claim over a Dispute must give notice to the other party in writing of its intent to initiate an informal dispute resolution conference. The initial conference shall occur within thirty (30) days after the other party receives such notice or within a time period required by law, unless an extension is mutually agreed upon by the parties.
15.5 All initial dispute resolution conferences shall be conducted individually, between Lucky Hands and You. Multiple individuals with Disputes cannot participate in the same informal telephonic dispute resolution conference. If a party is represented by counsel (which such representation will be at such parties’ sole cost and expense), counsel may participate in the conference, but each party shall also attend and participate in the conference.
15.6 To notify Lucky Hands that You intend to initiate an informal dispute resolution conference, please inform us by sending a Notice of Dispute risk@luckyhands.com and include the following information:
(a) Your username and email address associated with Your User Account;
(b) Your first and last name, as registered on your User Account;
(c) Your residence address;
(d) Your telephone number (home and/or mobile);
(e) a detailed explanation of the complaint/claim and basis for the claim;
(f) any specific dates and times associated with the complaint/claim (if applicable); and
(g) the remedy, action or any amount You are seeking from Lucky Hands.
15.7 Upon receipt of Your Notice of Dispute, We will respond in writing within thirty (30) days after receipt of such Notice, unless an extension is mutually agreed upon by the parties. Failure to submit a written communication with the information outlined above may result in a delay in our ability to identify and respond to Your complaint/claim in a timely manner, and may, in Lucky Hands’ discretion, extend the time period for resolution before a formal proceeding may be commenced, as permitted by these Terms.
15.8 The parties shall use their best efforts to settle any Dispute, claim, question, or disagreement and engage in good faith negotiations which shall be a pre-condition to either party initiating a formal arbitration as provided in Section 16. If the parties do not reach an agreed upon solution within a period of thirty (30) days from the time of the initial Notice, then either party may initiate binding arbitration, to the extent permitted by law, as the sole means to resolve claims, subject to these Terms and the Arbitration Agreement.
15.9 The aforementioned Notice of Dispute and informal dispute resolution process is a condition precedent to commencing any formal arbitration proceeding under the Arbitration Agreement (Section 16 below), including litigation if you have successfully opted-out of the arbitration agreement. The parties agree that any relevant limitations period or other deadlines will be tolled solely by the amount of time the parties initiate and engage in this informal dispute resolution process.
15.10 Regardless of whether you decide to opt out of arbitration, the terms set forth in this Section 15 Initial Dispute Resolution shall remain in full force and effect as part of these Terms.
16. BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER
PLEASE READ THIS ARBITRATION & CLASS ACTION WAIVER AGREEMENT (THE “AGREEMENT”) CAREFULLY BECAUSE IT REQUIRES YOU AND LUCKY HANDS TO ARBITRATE CERTAIN DISPUTES AND CLAIMS AND LIMIT THE MANNER IN WHICH YOU AND LUCKY HANDS CAN SEEK RELIEF FROM EACH OTHER. THIS AGREEMENT APPLIES TO ANY CLAIMS YOU OR COMPANY CURRENTLY POSSESS AND ANY CLAIMS THE PARTIES MAY RAISE IN THE FUTURE. WHILE YOU MUST AGREE TO THESE TERMS & CONDITIONS IN ORDER TO USE THE SERVICES, IF YOU HAVE NOT PREVIOUSLY AGREED TO AN ARBITRATION PROVISION IN CONNECTION WITH YOUR USE OF OUR SERVICE, THERE IS AN OPTION, DESCRIBED BELOW IN SECTION 16.12, TO OPT OUT OF THE ARBITRATION PROVISIONS. THE OPTION TO OPT-OUT IS TIME-LIMITED TO THIRTY (30) DAYS OF ENTERING THIS AGREEMENT AND REQUIRES YOUR IMMEDIATE ATTENTION.
If you reside in or access the Service at any time while located in the United States, this Section 16 (Binding Arbitration Agreement and Class Action Waiver Agreement) shall be construed under and be subject to the Federal Arbitration Act, notwithstanding any other choice of law set out in these Terms of Service.
THIS AGREEMENT INCLUDES AN ARBITRATION PROVISION WHICH SETS FORTH HOW PAST, PENDING OR FUTURE DISPUTES BETWEEN YOU AND LUCKY HANDS SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION.
ARBITRATION MEANS YOU WILL NOT BE ABLE TO SEEK DAMAGES IN COURT OR PRESENT YOUR CASE TO A JURY.
2. THIS ARBITRATION AND CLASS ACTION WAIVER AGREEMENT ALSO REQUIRES THAT ANY PAST, PENDING OR FUTURE DISPUTES WITH THE COMPANY SHALL PROCEED FOR YOUR OWN LOSSES ONLY. YOU MAY NOT PROCEED AS A CLASS REPRESENTATIVE, MEMBER OR PART OF ANY PROPOSED CLASS, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL SUIT, QUI TAM ACTION, OR ANY REPRESENTATIVE PROCEEDING, OR OTHERWISE SEEK TO RECOVER ON BEHALF OF OTHERS OR FOR THE BENEFIT OF OTHERS IN ANY TYPE OF CLAIM OR ACTION.
16.1 Acceptance of Terms. By using, or otherwise accessing the Service, or clicking to accept or agree to the Terms where that option is made available, you confirm that you have read and accept and agree to this Agreement. Except to the extent that you may opt-out as provided below, all of your activity on the Website or Platform and all or your transactions with Lucky Hands, including all events which occurred before your acceptance of this Agreement, shall be subject to this Agreement.
16.2 Scope of Agreement to Arbitrate. You and Lucky Hands agree that any past, pending, or future dispute, claim or controversy arising out of or relating to any purchase or transaction by you, your access to or use of any Platform or the Service, or to this Agreement, the Terms & Conditions, or Privacy Policy (including without limitation any dispute concerning the breach, enforcement, construction, validity, interpretation, enforceability, or arbitrability of this Agreement or the Terms & Conditions) (a “Dispute”), shall be determined by arbitration, including claims that arose before acceptance of any version of this Agreement. In addition, in the event of any Dispute concerning or relating to this Agreement — including the scope, validity, enforceability, or severability of this Agreement or its provisions, as well as the arbitrability of any claims—you and Lucky Hands agree and delegate to the Arbitrator the exclusive jurisdiction to rule on their own jurisdiction over the Dispute, including any objections with respect to the scope, validity, enforceability, or severability of this Agreement or its provisions, as well as the arbitrability of any claims or counterclaims presented as part of the Dispute.
16.3 Notwithstanding the above provision and Agreement to Arbitrate, all parties retain the right to seek relief in a small claims court for disputes or claims solely within the scope of a small claim’s court jurisdiction.
16.4 Lack of Estoppel or Preclusive Effect. The parties agree that any issues determined in arbitration or any other proceeding between the parties shall be conducted and decided for the benefit of the parties or express third party beneficiaries only and shall have no preclusive or estoppel effect against a party in any subsequent or other arbitration or litigation matter, such that all issues shall be decided anew in any subsequent or other proceedings involving either party. The parties reach this agreement in order to narrowly and efficiently tailor their legal positions without concern that any third party may attempt to offensively use any finding or determination of fact or law against You or Lucky Hands.
16.5 Third-Party Beneficiaries. You further agree and intend that this Agreement and the Terms are entered into for the express benefit of your spouse, heirs, children and next-of-kin and shall bind same to the extent of any claims arising from your use of the Service which is brought by them or by any person for the use or benefit of your spouse, heirs, children and next-of-kin. Lucky Hands agrees also that this Agreement is intended to benefit and shall bind any successor-in-interest or assignee of Lucky Hands.
16.6 Intellectual Property. Notwithstanding the requirement to arbitrate in this Section 16, you and Lucky Hands are NOT required to arbitrate any claims for the alleged unlawful use of copyrights, trademarks, trade names, trade dress, logos, trade secrets, or patents, and the parties agree that in the event of infringement of copyrights, trademarks, trade names, trade dress, logos, trade secrets, or patents of a party, they shall also be entitled to seek injunctive relief from a court of competent jurisdiction, and the parties shall not be able to hold out a user’s access to the Service as a basis to enforce this arbitration agreement as to such claims.
16.7 Separate Agreement. The parties acknowledge that this Agreement is a separate agreement between the parties governed by the Federal Arbitration Act, and that any alleged or determined invalidity or illegality of all or any part of the Terms & Conditions, the Service, the Platform, or the Privacy Policy shall have no effect upon the validity and enforceability of this Agreement.
16.8 Applicable Law. While the Federal Arbitration Act shall control, to the extent the law of any state is applied or considered with respect to issues bearing upon the enforceability or scope of this Agreement, the parties agree that the law of the State of Delaware shall exclusively apply, notwithstanding any consideration or application of choice of law or conflicts of law principles.
16.9 NOTICE TO CALIFORNIA RESIDENTS. In accordance with California Civil Code sections 1541 and 1542, you hereby agree to waive all rights and remedies under Section 1542.
3. INITIATING ARBITRATION UNDER JAMS RULES
16.10 Following the conclusion of the initial dispute resolution process required by Section 15, you or Lucky Hands may seek arbitration of a Dispute in accordance with the provisions of this Agreement. You and Lucky Hands agree that JAMS (“JAMS”) will administer the arbitration under its Comprehensive Arbitration Rules and Procedures (“JAMS Rules”) in effect at the time arbitration is sought (“JAMS Rules”). The parties further agree that, to the extent applicable, the JAMS Mass Arbitration Procedures and Guidelines shall apply. The JAMS Rules referenced above are available at https://www.jamsadr.com/adr-rules-procedures/.
4. You and Lucky Hands further agree:
16.10.1 The arbitration will be handled on the merits by a sole arbitrator. The parties agree that any JAMS arbitrator appointed, including merits and process arbitrators, must have the following minimum qualification: practicing attorneys or retired federal court judges who have at least ten years of substantive expertise in litigating and resolving of complex business disputes, including motions to compel arbitration and litigation or adjudication regarding whether disputes are arbitrable;
16.10.2 For purpose of Sections 16.1 and 16.2 of the JAMS Rules, the JAMS Streamlined Arbitration Rules and Procedures and JAMS Expedited Procedures shall not apply unless otherwise explicitly agreed to by all parties to the Dispute;
16.10.3 In lieu of JAMS Rule 15, the parties shall be presented with a list of eight (8) potential arbitrators, be allowed three (3) strikes and the parties shall rank those potential arbitrators in order of preference. JAMS shall select the arbitrator with the highest combined preference (e.g., if both parties select a potential arbitrator as their top preference, that arbitrator will be selected). To the extent a process arbitrator is appointed pursuant to the JAMS Rules, the selection process shall also be as prescribed in this paragraph;
16.10.4 In lieu of JAMS Rule 18, the parties shall have the right to submit a dispositive motion at the outset of the arbitration to the Arbitrator in order to resolve issues other than the ultimate issue of fact. The submission and scheduling of such motions shall be addressed at a conference held before the JAMS arbitrator, and the Parties agree that any dispositive motions shall be resolved and the remainder of the arbitral proceeding stayed pending resolution, absent good cause and immediate necessity to proceed.
16.10.5 Unless and only to the extent prohibited under JAMS Rules, the arbitration will be held in Delaware or, at either your or our election, will be conducted telephonically or via other remote electronic means;
16.10.6 The JAMS Rules will govern payment of all arbitration fees, currently available at https://www.jamsadr.com/arbitration-fees, You will only be required to pay arbitration fees of $250 in connection with any arbitration initiated under this Section 16, but You will still be responsible for paying your own attorneys’ fees;
16.10.7 Except as otherwise waived or limited under the Terms or this Agreement, the JAMS arbitrator shall be authorized to award any remedies, including equitable or injunctive relief, that would be available in an individual lawsuit except:
(a) In any arbitration arising out of or related to this Agreement, the arbitrator(s) are not empowered to award punitive or exemplary damages, and the parties waive any right to recover any such damages; and
(b) In any arbitration arising out of or related to this Agreement, the arbitrator(s) may not award any incidental, indirect or consequential damages, including damages for lost profits;
16.10.8 The arbitration decision and award shall consist of a written statement signed by the Arbitrator regarding the disposition of each claim and the relief, if any, as to each claim. Unless the parties agree otherwise, the award shall be a reasoned award and contain a concise written statement of the reasons for the award;
16.10.9 Except as and to the extent otherwise may be required by law, the arbitration proceeding, pleadings, and any award shall be treated as confidential and shall not be used by the parties except as may be necessary in connection with a court application for a preliminary remedy, a judicial challenge to an award or its confirmation and enforcement.
16.10.10 In the event JAMS is unavailable or unwilling to hear the dispute in accordance with this Agreement, the parties shall agree to, or a court shall select, another arbitration provider subject to the procedural agreements of this Section 16; and
16.10.11 You and Lucky Hands agree that any award issued by the Arbitrator in excess of $50,000 in favor of either party, or any award which grants any form of declaratory or equitable relief that would significantly impact other Lucky Hands users or the operation of the Platform, may be appealed in accordance with the JAMS Optional Arbitration Appeal Procedures at either party’s election. The JAMS Optional Arbitration Appeal Procedures are available at https://www.jamsadr.com/adr-rules-procedures/.
16.11 Batch Arbitration/Mediation. To increase efficiency of resolution, in the event 20 or more similar arbitration demands against Lucky Hands, presented by or with the assistance of the same law firm or organization or group of law firms or organizations working in coordination, are submitted to JAMS in accordance with the rules described above within a 60-day period, JAMS shall consolidate those arbitrations as contemplated in the JAMS Mass Arbitration Rules. Following the submission, initial presentation and resolution of briefing and motion practice contemplated in Section 16.9.4 on dispositive issues other than the ultimate issue of fact, to the extent claims and issues remain pending, JAMS shall group the arbitration demands into a first batch of no more than 25 demands to be set for resolution as a single arbitration. Once resolution of the first batch has concluded (or sooner if the parties agree), counsel for the parties must engage in a single mediation before a JAMS mediator of all remaining demands from claimants. Counsel for the parties must agree on a mediator within thirty (30) days after conclusion of the first batch. If the parties cannot agree on a JAMS mediator within 30 days, JAMS will appoint a JAMS mediator as an administrative matter. All parties will cooperate for the purpose of ensuring that the mediation is scheduled as quickly as practicable after the mediator is appointed. If the parties are unable to resolve their demands by mediation, JAMS shall continue to batch the remaining arbitration demands into batches of no more than 100 demands per batch (plus, to the extent there are fewer than 100 arbitration demands left over after the batching described above, a final batch consisting of the remaining demands) for administration. A single arbitration with one set of filing and administrative fees and one arbitrator will be assigned per batch. For avoidance of doubt, consolidation does not require that all arbitrations in a single batch be decided the same, nor does it impair your right to present any evidence or argument that you think particular to your case, so long as it is consistent with JAMS Rules. You agree to cooperate in good faith with the Company and JAMS to implement such a batch approach to resolution and fees and to efficiently consolidate discovery, submission of evidence, and motion practice.
16.12 By signing a demand for arbitration, a party certifies, to the best of their knowledge, information, and belief, formed after an inquiry reasonable under the circumstances, that: (i) the demand for arbitration is not being presented for any improper purpose, such as to harass, cause unnecessary delay, or needlessly increase the cost of dispute resolution; (ii) the claims and other legal contentions are warranted by existing law or by a non-frivolous argument for extending, modifying, or reversing existing law or for establishing new law; and (iii) the factual contentions have evidentiary support or, if specifically so identified, will likely have evidentiary support after a reasonable opportunity for further investigation or discovery. The Arbitrator shall be authorized to afford any relief or impose any sanctions available under Federal Rule of Civil Procedure 11 or any applicable state law (including attorney’s fees) for either party’s violation of this requirement.
5. OPTION AND PROCEDURE TO OPT OUT OF ARBITRATION
16.13 IF YOU HAVE NOT PREVIOUSLY AGREED TO AN ARBITRATION PROVISION IN CONNECTION WITH YOUR USE OF OUR SERVICE, YOU MAY OPT OUT OF THE AGREEMENT TO ARBITRATE BY FOLLOWING THE INSTRUCTIONS BELOW. IF YOU DO NOT OPT-OUT, THE ARBITRATION PROVISIONS WILL APPLY RETROACTIVELY TO ALL CLAIMS YOU MAY POSSESS, WHETHER ASSERTED TO DATE OR NOT.
16.14 OPT-OUT. IF YOU DO NOT WISH TO AGREE TO THE PROVISIONS OF THIS SECTION 16 AGREEMENT REQUIRING ARBITRATION AND CLASS ACTION WAIVER AND YOU HAVE NOT PREVIOUSLY AGREED TO AN ARBITRATION PROVISION IN CONNECTION WITH YOUR USE OF OUR SERVICE, YOU MUST, WITHIN THIRTY (30) DAYS OF ENTERING THIS AGREEMENT, [SEND AN EMAIL TO SUPPORT@LUCKYHANDS.COM WITH THE SUBJECT “OPT-OUT”]. **REQUESTS TO OPT OUT AFTER THE 30 DAY PERIOD SHALL NOT BE EFFECTIVE.**
16.15 Whether to agree to arbitration is an important decision. It is your decision to make and you are not required to rely solely on the information provided in these Terms & Conditions. You should take reasonable steps to conduct further research and to consult with counsel (at your expense) regarding the consequences of your decision.
6. WAIVER OF CLASS RELIEF AND COLLECTIVE ACTION
16.16 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER YOU NOR LUCKY HANDS SHALL BE ENTITLED TO ARBITRATE OR LITIGATE ANY DISPUTE IN A REPRESENTATIVE CAPACITY. YOU MAY ONLY ARBITRATE OR LITIGATE ON AN INDIVIDUAL CLAIMS BASIS ONLY AND FOR YOUR OWN LOSSES ONLY. UNDER THIS AGREEMENT, YOU MAY NOT PROCEED IN ARBITRATION OR COURT AS A CLASS REPRESENTATIVE, MEMBER OR PART OF ANY PROPOSED CLASS, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL SUIT, QUI TAM ACTION OR ANY REPRESENTATIVE PROCEEDING, OR OTHERWISE SEEK TO RECOVER ON BEHALF OF OTHERS OR FOR THE BENEFIT OR USE OF OTHERS IN ANY TYPE OF CLAIM OR ACTION. YOU AND LUCKY HANDS ARE EACH WAIVING RESPECTIVE RIGHTS TO PARTICIPATE IN A CLASS ACTION. BY ACCEPTING THIS AGREEMENT, YOU GIVE UP YOUR RIGHT TO PARTICIPATE IN ANY PAST, PENDING OR FUTURE CLASS ACTION OR ANY OTHER CONSOLIDATED OR REPRESENTATIVE PROCEEDING, INCLUDING ANY PROCEEDING EXISTING AS OF THE DATE YOU AGREED TO THIS AGREEMENT.
16.17 Severability. This Agreement applies solely to the extent permitted by law. If for any reason any provision of this Agreement or portion thereof, is found to be unlawful, void, or unenforceable, that part of this Agreement will be deemed severable and shall not affect the validity and enforceability of the remainder of this Agreement which shall continue in full force and effect. To the fullest extent allowable by law and equity, the parties agree that any such provision may be blue-penciled or otherwise construed by the forum presiding over any dispute to give effect to the intent of the parties and consistent with the overall purpose and intent of the agreement, and may be deemed replaced by an enforceable provision that comes closest to the intention underlying the unenforceable provision.
7. END OF SECTION 16 ARBITRATION AGREEMENT
17. Waiver of Jury Trial
17.1 EACH PARTY HEREBY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATING TO THE PLATFORM OR SERVICES OR ANY TRANSACTIONS BETWEEN THE PARTIES, WHETHER BASED ON CONTRACT, TORT OR ANY OTHER THEORY.
18. Miscellaneous
18.1 Entire Agreement. These Terms constitute the entire agreement between You and us with respect to Your use of the Service and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between You and us with respect to Your participation.
18.2 Tax. You are solely responsible for any taxes which apply to Your use of the Service.
18.3 Force Majeure. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside of our reasonable control, including but not limited to an act of God, hurricane, war, fire, riot, earthquake, weather, pandemic or endemic, terrorism, act of public enemies, strikes, labor shortage, actions of governmental authorities or other force majeure event.
18.4 Severability. In the event any provision of these Terms is held unenforceable, such provision will be ineffective but shall not affect the enforceability of the remaining provisions. To the fullest extent allowable by law and equity, the parties agree that any such provision may be blue-penciled or otherwise construed by the forum presiding over any dispute to give effect to the intent of the parties and consistent with the overall purpose and intent of the agreement, and may be deemed replaced by an enforceable provision that comes closest to the intention underlying the unenforceable provision.
18.5 Assignment. These Terms are personal to You, and are not assignable, transferable or sub-licensable by You except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to You, and in such case the Terms shall apply to and bind any successor-in-interest or assignee of ours.
18.6 Third-Party Beneficiaries. You further agree and intend that these Terms are entered into for the express benefit of your spouse, heirs, children and next-of-kin and shall bind the same to the extent of any claims arising from your use of the Service which is brought by them or by any person for their use or benefit.
18.7 Entire Agreement. These Terms contain the entire understanding between You and us, and supersede all prior understandings between You and us relating to the subject matter.
18.8 Business Transfers. In the event we undergo a change of control, merger, acquisition, or sale of assets, Your User Account and associated data may be part of the assets transferred to the purchaser or acquiring party.
18.9 Waiver. Our failure to assert breach or a violation of these Terms or otherwise failure to exercise any rights under these Terms shall not constitute or be deemed a waiver or forfeiture of such rights or a waiver or forfeiture of such rights in the future.
18.10 Survival of Obligations. SECTIONS 13, 14, 15, 16, 17 and 19 SHALL BE DEEMED TO SURVIVE THE TERMINATION OF THESE TERMS & CONDITIONS OR YOUR USER ACCOUNT FOR ANY REASON.
19. Applicable Law and Jurisdiction
19.1 Governing Law. Subject to the Arbitration Agreement contained in Section 16, which is governed by the Federal Arbitration Act, the parties agree that these Terms and the related Service are governed by and shall be construed in accordance with the laws of the State of Delaware USA without regard to its principles of conflicts of law. To the extent this governing law provision is finally determined to be unenforceable as it relates to the use of the Services, the parties agree that the governing law shall in such event be the applicable law in the jurisdiction in which the user who is a party to the dispute properly utilizes the services. Nothing herein is intended to limit a party's right to appeal a determination by a court of law that the laws of the State of Delaware are unenforceable.
19.2 Exclusive Forum. Subject to the Arbitration Agreement contained in Section 16, the parties agree that any dispute, controversy, or claim arising out of or in connection with these Terms, or the breach, termination or invalidity of these Terms, will be submitted exclusively to state or federal courts in Delaware and You and we consent to the venue and personal jurisdiction of those courts. Notwithstanding the foregoing, any motion to compel arbitration or to enforce an arbitral award issued hereunder may be brought before any court of competent jurisdiction
","update_time":"2026-07-01T12:18:41.352695"},{"type":"AMLPolicy","title":"Customer Acceptance Policy","text":"
Lucky Hands Customer Acceptance Policy
IMPORTANT NOTICE: This Customer Acceptance Policy has been updated as of 07/01/2026 and shall supersede and replace all prior Customer Acceptance Policies.
“Company,” “we,” “us,” or “our” refers to Lucky Hands LLC. We maintain an anti-financial crime program to determine customer risk profiles, which involves Know Your Customer (“KYC”) process.
1. Who Will We Accept as a Customer
We will do business with you, only if you:
● are a natural person (we do not accept companies or any other legal entities as customers)
● have read and agreed to the most recent applicable terms and conditions (including any applicable privacy policy, sweeps rules, responsible social gameplay policy and this customer acceptance policy) (our “Documentation”)
● follow such Documentation at all times
● register with and transact on any Company platform on your own behalf
● use payment mediums for which you are the legal and beneficial owner
● are over the age of 18 years or any higher age of majority in your jurisdiction
● reside in the United States (excluding the States of California, Connecticut, Delaware, Idaho, Indiana, Louisiana, Maine, Michigan, Montana, Nevada, New Jersey, New York, Tennessee, or Washington)
● are satisfactorily identified and verified under our anti-financial crime program
● satisfy our due diligence measures (as applicable) including source of wealth and funds checks
● provide information and documents as requested by Company, in accordance with our anti-financial crime program
● are not:
○ a politically exposed person (past or present) (“PEP”)
○ a family member or close associate of a PEP
○ named on any sanctions list issued by the United States, Canada, Australia, the European Union, the United Kingdom, the United Nations or any other sanctions list applicable to Company from time to time
○ directly or indirectly linked to countries or territories subject to comprehensive sanctions
○ an individual with a risk profile falling outside of Company’s risk tolerance as determined in our sole discretion.
If you are accepted as a customer, we may ask you to give extra information if we either:
● classify you as high risk
● or deem the extra information necessary from time to time.
2. What Makes Us Classify a Customer as High Risk?
We continually screen accepted customer's information, purchases, redemptions, game activity and behaviors for relevant financial crime risk indicators. Depending on the specific facts and context, customers will be classified as having a low, medium or high risk level. We will classify a customer as high risk where they present or are likely to present money laundering, funding of terrorism or other financial crime risk which has financial or reputational consequences to Company.
While we seek to investigate any financial crime risk alerts within a reasonable timeframe, compliance with applicable laws may result in delays while additional due diligence is conducted and relevant information obtained.
3. What Kind of Extra Information Will We Request
If we classify you as high risk or determines that extra information is required, you may be asked to provide information on, or evidence of, your:
● income-generating activities
● estimated net worth or sources of wealth
● anticipated pattern and level of Gold Coin purchases
● sources of funds used on a particular Gold Coin purchase transaction or series of Gold Coin purchase transactions
● identity attributes in question including name, date of birth and address.
If you fail or refuse to submit, within the timeframe communicated by us, the required information, we reserve the right to terminate the business relationship with you and close your account.
4. Why Do We Do This?
We are required to maintain an anti-financial crime program, which includes assessing the level of financial crime risk presented by our customers and accepting only those customers whom we asses as having an acceptable level of risk.
5. What Are the Key Aspects of Our Anti-Financial Crime Program?
The key aspects of our anti-financial crime programme include but are not limited to:
● the appointment of a money laundering reporting officer or alternative position as required by local regulation
● a customer due diligence programme incorporating customer identification and verification based on information issued or obtained from independent and reliable sources and know your customer principles
● conducting enhanced due diligence on customers assessed as higher risk
● implementing processes and systems to monitor customer transactions to identify suspicious activity
● investigating and, where appropriate, reporting suspicious activity to applicable regulatory bodies
● compulsory training of Company employees and contractors in relation to financial crime risks
● prohibiting business with customers with an unacceptable level of risk
● continually monitoring levels of purchases and redemptions and evaluating these against anticipated account activity, the estimated net worth of the customer and the data and information retained on the customer's economic profile
● investigating any significant deviations in what we understand of a customer's economic profile and their level of purchases
● additional local requirements applicable to Company from time to time.
","update_time":"2026-07-01T12:20:11.457827"},{"type":"PrivacyPolicy","title":"Privacy Policy","text":"
Lucky Hands Privacy Policy
\nIMPORTANT NOTICE: This Privacy Policy has been updated as of 06/11/2025 and shall supersede and replace all prior Privacy Policies.
\nWelcome to the Privacy Policy (the “Policy”) of Lucky Hands LLC and its related, affiliated or subsidiary companies (the “Lucky”). The purpose of this Policy is to inform you how we collect, use, and share your information when you provide such information or use the Lucky’s website available at Luckyhands.com (the “Site”), as well as other related Lucky webpages, applications and products, services or content accessible through the Site (collectively the “Services”).
\nWhen we refer to “you” or “your” in this Policy we mean any individual who interacts or uses our Services. By using the Services, you represent that you understand and agree to this Policy, and consent to the collection, use, and sharing of information as described in this Policy. If you do not consent to our practices, you can choose not to use the Services.
\nPrivacy Policy Changes. We reserve the right to modify this Policy at any time without notice. All changes are effective immediately upon posting. Your continued use of the Services after changes are posted constitutes your acknowledgement of the modified privacy policy and agreement to abide and be bound by that privacy policy. For reference, the effective date of this Policy is posted at the top of this page. Therefore, it is important that you periodically check this page for changes made to this Policy.
\nINFORMATION WE COLLECT
\nInformation You Voluntarily Provide
\nLucky may collect information about you when you interact with our Services including information that you voluntarily provide when you use the Services; register and create an account for any of the Services; add or update your account information; complete any survey, questionnaire, or form of information request from Lucky; submit a Contact Us inquiry; log into the Site or use the Services from one or more of your devices or otherwise interact with the Services. Information that we collect may depend on how you interact with Lucky and use the Services. A description of the types of information we may collect is described in detail below.
\nInformation We Collect When You Use the Services
\nAutomated technologies or interactions. As you navigate around the Site (whether or not you have created or have logged into a user account) and/or use the Services, Lucky may collect certain information using various technologies to help us personalize your experience. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, time zone setting and location, language preferences, device type and ID, and other technical information from the devices you use to access our Services.
\nCookies and Tracking Technologies. We and our service providers use cookies, pixels, and other tracking technology to recognize your browser or device and to capture and remember certain information about your activities on our website. For example, cookies gather information about how long you spend on a web page so that we can understand what web pages are of interest to users. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off cookies by adjusting your browser settings. If you turn off your cookies, some of the features of the website may not function properly. Pixel tags generally work in conjunction with cookies, registering when a particular device visits a particular page. You cannot decline pixel tags; however, if you turn off cookies the pixel tag will simply detect an anonymous visit. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you prefer not to be tracked through our emails, most email services will allow you to turn off pixels by disabling external images in settings.
\nAnalytics. We use third party cookies provided by Microsoft Clarity to assist us in better understanding our Site’s visitors. These services collect IP address and usage data, such as the, the pages a user visits, what users click on, and what browser or platform the users are using. Clarity utilizes the system built by the Digital Advertising Alliance to enable opt-out experiences for consumer. You can opt out of Clarity telemetry by selecting Microsoft here. If you install the Protect My Choices app for your browser, you can ensure your opt-out preference is saved. In addition, Clarity supports Global Privacy Control (GPC).
\nInformation We Collect From Third Parties
\nWe collect Personal Information from various third parties, including those listed below. The collection, use, and disclosure of Personal Information received from third parties is governed by the privacy policies listed on the website where the information was submitted by the user. Third parties may send their own cookies and pixel tags to you and may collect information and use it in a way inconsistent with this Policy. Please carefully review these third-party privacy policies to understand how your information may be collected, used and disclosed by these third parties.
\nThird Party Service Providers. We collect Personal Information from service providers including payment processors, email service providers, website hosting platforms, third party identity verification, analytics, and geolocation providers.
\nSocial Media Services. When you create an account using your Facebook or Google login we receive Personal Information from those third party social media websites, which may include your public profile information and email.
\nThird Party Advertising Partners. We collect Personal Information received from third party advertising partners, including partners who host and manage various online advertisements and ad platforms. This may be combined with the website analytics data described above.
\nBIOMETRIC INFORMATION POLICY
\nLucky uses third-party technology through its vendors to collect, store, and use biometric and other personal information, such as your faceprint, a selfie, and government-issued identification.
\nConsent. By using our Services, you consent to Lucky, our identity verification vendor, and each of our contracted service providers, collecting, storing, and using your biometric information for the purposes identified below.
\nPurpose for Collection of Biometric Information. Lucky and its vendor may use biometric information for the following purposes:
\nData Retention. This information is retained for as long as necessary to achieve the original purpose for collecting it, or until 3 years after your last interaction with us, whichever happens first, provided we have no other legal obligation to retain such information for any longer period.
\nUSE OF YOUR INFORMATION
\nOur primary purpose for processing your information is to provide you with the services you request. We may also process your information for the following business purposes:
\nINFORMATION WE SHARE
\nService Providers. We may use third-party service providers to perform certain business services and may disclose your information to such service providers as needed for them to perform these business services. Service providers are only allowed to use, disclose, or retain this information to provide these services. Business services provided include, but are not limited to, hosting services; account authentication and identity verification services; payment processors services; marketing, promotional and email services; and customer and technical support services.
\nInternal Third Parties. We may share your information with our affiliated entities, successors, predecessors, assigns, licensees, or business partners, and others who may use the information for the purposes described above.
\nBusiness Transactions. We may do business with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then your information may be transferred to the new owners who may use your information in the same way as set out in this Policy.
\nLegal Process. Subject to applicable law, we may disclose information about you i) if we are required to do so by law, regulation or legal process, such as a subpoena; ii) in response to requests by government entities, such as law enforcement authorities; iii) when we believe disclosure is necessary or appropriate to prevent physical, financial, or other harm, injury, or loss; or iv) for the purposes of cooperation with law enforcement agencies’ and/or in connection with an investigation of suspected or actual unlawful activity.
\nUser Disclosures. Some personal information is disclosed as a matter of course as a result of your use of our Services. Any personal information shared via any shared or public forum using our Services, such as, when participating in a multiplayer game, promotion or competition, when posting on message boards, chat, profile pages, and blogs, or when sharing your experience on another website (such as Facebook, Instagram or X) may become public information. You should exercise caution when disclosing information in these areas, especially your location data, and be careful how you disclose your personal information. YOU ASSUME ALL RESPONSIBILITY FOR ANY LOSS OF PRIVACY OR OTHER HARM RESULTING FROM YOUR OWN VOLUNTARY DISCLOSURE OF PERSONAL INFORMATION IN SHARED AND PUBLIC FORUMS.
\nCOMMUNICATIONS AND OPT-OUT
\nDepending on your marketing settings and preferences, we may use your information to let you know about our products, services and offers or other initiatives that may be of interest to you and we may contact you to do so by email or text. Additional information about these marketing activities, including options for opting out are described below.
\nEmail. We may send you emails concerning our products and services, as well as those of third parties. You may opt-out of promotional emails by following the unsubscribe instructions in a promotional email. This opt out will not apply to operational or informational emails related to your account such as correspondence providing information about your purchases or other such communications for which we have a legal obligation to inform you and/or to prevent fraud or harm to our Site, our business, and/or third parties. You may continue to receive promotional email messages for a short period while we process your request.
\nText Messaging. We may send you marketing or other promotional text messages to the extent that you have provided your mobile number. Standard text messaging charges applied by your cell phone carrier will apply to text messages we send. Your agreement to receive promotional texts is not a condition of any purchase or service. You may opt out of receiving text messages at any time by replying STOP to any text message your receive from us. You may continue to receive text messages for a short period while we process your request, and you may also receive text messages confirming the receipt of your opt-out request.
\nDELETE YOUR ACCOUNT
\nYou may delete your online account at any time by contacting our customer service department at support@luckyhands.com. Please note, we may maintain transaction information as needed to comply with our legal obligations and/or for our internal business purposes.
\nCHILDREN
\nThe Services are intended for users aged eighteen (18) and older. If you are under the age of eighteen (18), you are not authorized to provide us with any personally identifying information, nor access or use our Services in any manner whatsoever. By using the Services, you represent that you are eighteen (18) years of age or older.
\nUSE OF THE SERVICES
\nBy accessing and using the Services, you acknowledge and agree that the Services are intended for use by users located in the United States of America. Unless expressly stated to the contrary, we make no representation that the Services are appropriate or will be available for use in other locations.
\nNOTICE TO CALIFORNIA RESIDENTS
\nYour California Privacy Rights. California Civil Code Section 1798.83 permits California residents who have provided personally identifiable information to us or our third-party advertisers and marketing partners, if any, to request certain information regarding our disclosure of personally identifiable information to third parties for their own direct marketing purposes. Requests should be submitted via email to support@luckyhands.com and should include CALIFORNIA PRIVACY RIGHTS in the subject line. Please be aware that not all information sharing is covered by the requirements of Section 1798.83 and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year.
\nYour ‘Do Not Track’ Browser Setting. Some web browsers incorporate a Do Not Track (“DNT”) feature that signals to the websites that you visit that you do not want to have your online activity tracked. Our Site may not respond to DNT signals. Lucky may allow certain third-party advertising partners to place tracking technology, such as cookies and pixels on our Services. This technology allows us and/or third-parties to collect personally identifiable information about your online activities over time and across different websites.
\nCONTACT INFORMATION
\nIf you have any questions about our privacy practices or this Policy, please contact us at to support@luckyhands.com.
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